The IT specialists at SVA GmbH Operational Services support the operation of complex infrastructures. They work on a vendor-neutral base and cover the entire spectrum of data center infrastructure – from networks and security, to storage, servers and databases, to SAP HANA.
A simple, monthly terminable framework agreement ensures access to the entire expertise of top-class experts. The customer decides how much or how little service is needed. The range of support ranges from the occasional telephone support to highly available operation of entire system landscapes.
The service includes professional monitoring of systems with connection to the SVA GmbH Service Desk. Each customer has one SPOC and benefits from SVA GmbH’s excellent relationships to the major vendors.
The support is provided from Germany through permanent, ITIL-certified SVA GmbH employees and with guaranteed response times – up to 24×7 if needed within less than 30 minutes.
SVA Germany has a team of over 400 System Engineers also providing a 7×24 Operational Service in German and English located in Wiesbaden, Germany.